FREE US&UK SHIPPING; 30 DAYS RETURN&EXCHANGES

Refunds,Returns&Exchange Policy

WARRANTY
This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. We extend a one year warranty to all items purchased through this website and users that register their product through the product registration form can gain an extra 12 months for a total of 24 months.
 
NOT ALL PRODUCTS SUPPORT RETURN
  1. The general return policy applies to all products except ACCESSORIES.
  2. Only purchases made directly from our online store www.cowinaudio.com qualify for our policy. Also, Cowin does not accept returns or exchanges of Cowin products purchased from other retailers.
     
    WHEN CAN YOU RETURN?
    Our return, exchange & refund policy lasts 30 days. If 30 days gave gone by since you purchase, unfortunately we can’t offer you a refund or return( Except for product defects due to objective factors).
     
    WHAT ITEMS ARE RETURNABLE?
    • Within 30 days of Order date.
    • In original condition: resell-able.
    • Undamaged.
    • In the original packaging.
     return policy
     
    PROBLEM WITH YOUR ORDER? (Our responsibility)
    If your order has a problem, contact us by email (support.global@cowinaudio.com). DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
     
    • Received defective product?
    • Received the wrong product?
       
      Solution: We replace it!
      The warranty is valid from the date of retail purchase for a period of 1 year. If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo/ audio/ video documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed. In the case of a covered warranty defect, Cowin will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.
       
      PROBLEM WITH YOUR ORDER? (Objective factors)
      During the warranty period, normal use of products due to objective factors rather than damage during the warranty period, need to provide order number and broken product pictures for us.
      • Objectively broken.
      • Lost due to logistics problems.
         
        Solution: We re-ship a new one!
        If your package is lost, please contact the post office as soon as possible to find out the status of the package and contact us. We will re-send a new one after investigating clearly with the logistics department. (Re-ship does not include lost items due to personal failure to receive the goods in time, change the address and not notify Cowin in time.)
         
        PROBLEM WITH YOUR ORDER? (Man-made causes)
        1) Due to improper use, the following phenomena are caused:
        • Obvious scratches
        • Headphone break
        • Cortical wear
          2) Unauthorized or unauthorized repair or modification of the product;
          3) Failure to use the product in accordance with the instructions;
          4) The product logo is illegible and unrecognizable;
          5) Product damage due to unexpected factors or human behavior. Such as animal biting, over-squeezing, falling from height, etc. For the appearance, if there are obvious hard object damage, cracks, severe deformation, etc.;
          6) Failure or damage due to force majeure factors such as fire, earthquake, flood, etc.
            
          Solution: 
          We first make a preliminary judgment based on the received video, audio, picture or document to check if it is repairable.
          Unrepairable. Cowin will offer you a discount to purchase any new product.
          Ⅱ Repairable. Repairable products are sent back according to the return process. After being sent back, it can be divided into repairable and unrepairable cases by manual and instrument inspection.
          1) Repairable. Fixed it and sent it back.
          2) Unrepairable. You can choose:(A) Destroyed by Cowin, we will offer you a discount to purchase any new product; (B) Return it to you.
           
          If the above problems occur during the warranty period, the company will charge the fee according to the actual situation, and the customer will bear the material and labor costs.
           
           
          WHO BEARS THE FREIGHT? 
          Customer is responsible for associated shipping costs unless products are defective, wrong.
           
          WHAT IS THE RETURN PROCESS?
           
          USING PHYSICAL RETURN / EXCHANGE FORM
           
          STEP 1
          Fill in a returns/ exchange form HERE. Then contact us (support.global@cowinaudio.com) with your filled form. You will receive a confirmation email with the details and status of your request.   
           
          STEP 2
          Pack the item(s) into the original packaging and address it to:
          19907 E walnut dr south unit C, city of industry, CA, 91789, United States
           
          STEP 3
          Post the item(s) to us via your preferred shipment method.
           
          STEP 4
          You will be notified via email once your parcel reaches us. Further instructions will be provided in the email.
           return steps
           
           
          REFUND
          Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 14 business days for your account to be credited. If you do not receive your refund after 14 business days, please contact your payment processor directly for further information.
          The right of return / exchange is not valid for articles returned incomplete, damaged, or used.
          Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded. It is not because of the problem we caused the return, we need to deduct the restocking fee (25%~40% of product price) from the refund amount.
          * The company reserves the right of final interpretation for the content and intems hereinabove.